Employee Benefits

Information for Employees: What is provided for you? Structured Counselling Face to Face or by Telephone Structured Counselling is a process through which an individual can take time out from their daily routine to consider aspects of their life that need to be changed. The process involves an number of stages:

Clarifying the problem/s you want to solve
This sounds easy, but many problems are interrelated and exploring one may reveal others.

Helping you reach a decision to change
Recognising that there is a problem doesn’t mean you will automatically want to make the changes needed.

Supporting you implement your decision to change
The counsellor will give you support in counselling for as long as it is beneficial. The support is not based on whether you are doing what the counsellor wants, but on the basis that you have decided what you want.

Helping you problem solve
Counselling won’t go on forever. It usually takes only a few visits. The counsellor will help you develop ways of responding to any future problems in your life.

At the first session the counsellor will explain the extent of the confidentiality offered.

Our quality commitments to you:

First appointment will be available within 10 working days from date of contact or an explanation given;

• Each client will be allocated an individual counsellor;
• The client will be seen within 15 minutes of their appointment time
• When a client referred by their employer fails to keep an appointment they will be written offering them a new appointment
• When a client contacts ECS they will be treated with courtesy and respect,
• regardless of ethnic origin, sex, age or disability.

This is a FREE, CONFIDENTIAL service, INDEPENDENT of your employer. You can call the helpline for immediate advice and support or you can arrange an appointment for structured counselling sessions.

To check if your employer is affiliated or if they allow self referral telephone free on 0800 435 768 in confidence.